Refund policy
Return, Exchange, and Refund Policy
The ReplenishShoppe is committed to customer satisfaction and accepts returns for any reason within 14 days of the original delivery date, subject to the terms outlined below.
1. Returns for Reasons Other Than Defect, Damage, or Incorrect Product
Customers have 14 days from the date of delivery to request a return, and any request submitted after this period will not be accepted. Returned items must be unworn, unused, and in their original packaging with all tags attached, and customers must provide proof of purchase such as a receipt or order confirmation. Photo evidence is not required for returns involving reasons other than defects, damage, or incorrect items. To initiate a return, customers must contact kboss@thereplenishshoppe.store, after which a return shipping label will be issued upon approval. Items sent back without prior authorization will not be accepted. Customers may contact kboss@thereplenishshoppe.store with any questions regarding the return process.
2. Damaged or Defective Products
Customers are required to inspect their order immediately upon receipt. If an item is damaged or defective, the customer must notify The ReplenishShoppe within 48 hours of delivery. Photo evidence of damaged items or video evidence showing defective items in their inoperable condition must be provided within this 48‑hour window to begin the return process. Customers must contact kboss@thereplenishshoppe.store with the required documentation, after which a return shipping label and instructions will be provided upon approval. Items returned without prior authorization will not be accepted. For assistance, customers may email kboss@thereplenishshoppe.store.
3. Exchanges
If a customer receives an incorrect product, size, or color, they must send a photo of the item within 48 hours of delivery to kboss@thereplenishshoppe.store. Exchanges resulting from store error will be processed at no additional cost, provided no payment dispute has been initiated with a financial institution. If a payment dispute has occurred, replacement items will not be issued and the customer must place a new order. Exchanges requested for reasons other than defects or incorrect items will follow the standard 14‑day return procedure. The fastest way to obtain a desired item is to return the original product and place a new order once the return is approved.
4. Exceptions and Non‑Returnable Items
Certain items cannot be returned under any circumstances. These include perishable goods such as food, flowers, and plants; custom or personalized products; personal care items including beauty products; hazardous materials, flammable liquids, and gases; and all sale items and gift cards. Customers with questions about whether a specific item qualifies for return should contact kboss@thereplenishshoppe.store.
5. Order Cancellations and Modifications
Once an order is submitted through The ReplenishShoppe’s website, it cannot be cancelled, altered, or modified for any reason. Customers are responsible for reviewing all product descriptions, quantities, and selections prior to completing checkout. Submission of an order initiates immediate processing, including payment authorization and automated fulfillment workflows that cannot be interrupted or reversed. If a customer no longer wishes to receive the product after placing an order, the only available remedy is to complete the return process in accordance with this Return Policy and the guidelines outlined in Section 1.
6. Payment Disputes and Chargebacks
Customers must contact The ReplenishShoppe to request a return or resolve any order‑related concerns before initiating a payment dispute or chargeback with their financial institution. Initiating a dispute or chargeback without prior authorization, or before the seller has received the returned product, constitutes a violation of this policy. Any unauthorized payment dispute or chargeback filed against The ReplenishShoppe, LH Solutions, LLC, Shopify, or any affiliated entity will result in a $25.00 chargeback fee, which the customer agrees to pay. This fee covers administrative costs, investigation time, and financial penalties imposed by payment processors. Customers acknowledge that filing a chargeback does not eliminate their contractual obligations under the Terms of Service, and unauthorized disputes may result in suspension of purchasing privileges, referral to collections, or legal action to recover owed amounts. The ReplenishShoppe reserves the right to provide all relevant documentation—including order records, delivery confirmation, return history, and customer communications—to the financial institution to contest any improper chargeback.
7. Refunds
Refunds are processed only after the returned item has been received and inspected. If the return is approved, the refund will be issued to the original payment method within 10 business days. Additional time may be required for the customer’s bank or credit card provider to process and post the refund. If more than 15 business days have passed since refund approval, customers should contact kboss@thereplenishshoppe.store for assistance.
This policy ensures fair and consistent handling of all returns, exchanges, and refunds while maintaining product integrity and customer satisfaction. For any additional questions or concerns not addressed above, customers may contact us at kboss@thereplenishshoppe.store.
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